General Terms and Conditions

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This website is owned and operated by Stuff2Send Limited (registered number: 06745146 (" "we" or "us"). By accessing or using our web site directly you (the "User") signify that you have read, understand and agree to be bound by these "Terms of and Conditions of Use"(or "Agreement"), whether or not you are a registered member. This agreement includes the privacy policy and the disclaimer. If you have any questions about these terms and conditions or anything on our website, please email us at

We reserve the right, at our sole discretion, to change, modify, add, or delete portions of these Terms of Use at any time without further notice. If we do this, we will post the changes to these Terms of and Conditions of Use on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the facility or the Site after any such changes constitutes your acceptance of the new Terms of and Conditions of Use. If you do not agree to abide by these or any future Terms of and Conditions of Use, do not use or access (or continue to use or access) the facility or the Site. It is your responsibility to regularly check the Site to determine if there have been changes to these Terms of Use and to review such changes. Our item-sending matching network connects you with people around you who want to send or carry items between places. Users of the facility (also referred to as members) can add items and search for items for carry.

Types of Membership

People who join with us through this website become "Members". Members must be over 16 years of age. All members must join the site. There are two types of Members: Senders and Carriers. Senders can upload any item to the site and use all relevant features within the site. They cannot access items to carry. Carriers can upload items to the site, view items to carry, make offers on items and use the full functionality of the site.


As a Sender, there is no fee to send items, and no restrictions on the number of items an individual can upload onto the system. To be a Carrier there is no annual fee and no restrictions on the number of items you can bid on. However, there is a fee when a Carrier secures delivery of an item once a Sender accepts a bid. This 'transactional fee' is 10% of the delivery price agreed between Carrier and Sender.

Carriers are responsible for handling all VAT associated with payment received from delivery of an item. Carriers cannot bid for items and exclude VAT. All Carrier bids must include VAT. Bids must also be inclusive of any and all additional charges. Carriers, for example, cannot add in the cost of the transaction fee as an additional charge to an agreed upon bid.

We reserve the right to change the calculation of the transaction fee at any time. Details of any such changes will appear on the site.

If a job is cancelled by either the Sender or Carrier after a bid was accepted but before the delivery commenced, the transaction fee will be cancelled. To commence this process, the Carrier or Sender should contact and our management team will confirm with both parties. Carriers and Senders should not abuse the ability to cancel transactions via Stuff2Send. If it is found that members conspire together to avoid the transaction fee, membership may be cancelled and either party may be subject to additional fees.

Fee increases

We reserve the right to amend, alter or otherwise change in any way, without restriction, the prices and pricing model on the site.

No contract

Accepting an offer made by a Carrier forms a contract between the Carrier and Sender. No contract is created with

CRB Checks

We reserve the right to contact any Carrier, at any time during their valid membership, to ask them to complete a CRB (Criminal Record Bureau) check. The nature of this check, and cost will be decided and incurred by the Company. Any member refusing such a check will have their account terminated and no refund of membership fees will be given.

Your account

In completing your application for Membership, you undertake to use true, accurate and current information about yourself.

All member accounts are governed by and subject to the following rules:

All members completing the joining process must provide us with current, complete and accurate information as prompted by the joining process. You will choose a user id and password. We have the right to refuse to grant you an account at our sole discretion. Joining is necessary for all members. Use of your account is expressly limited to you. Your account may not be transferred or shared with any other party, temporarily or permanently.

You are entirely responsible for all use of your account and for the confidentiality of your password. You are entirely responsible for any and all statements made and activities that occur through your account. You agree to notify us immediately of any unauthorized use of your account. To protect your privacy, the Company will suspend access or change access to your account immediately upon notification by you that your password has been lost, stolen or otherwise compromised.

To cancel your account, you must email us at In the event of cancellation, you will remain obligated not to violate the rights of any person or entity with respect to any materials you may have received or downloaded via this site.

You are responsible for all telephone or internet access charges related to connecting to this site.

Matching Senders and Carriers

This site does not intend to be a service of any sort, merely a method by which individuals may initiate contact with each other.

Users are advised that no automatic checks whatsoever are made against anyone joining the facility either offering or accepting offers of lifts. Individuals should, therefore, exercise caution and satisfy themselves that the person or persons that they are communicating with are suitable.

The Company takes no responsibility for any personal or financial consequences, which result from the use of this site. We simply provide a "virtual notice board" which allows you to post items, search for matches and contact individuals.

The facility may not be used to post or transmit any unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable items of any kind, including, but not limited to, any material which encourages conduct that would harm's business interests, The Company and its affiliates are under no obligation to monitor or review discussions, chats, postings, transmissions.

Further, the company reserves the right, at any time and for any or no reason, to limit, deny, modify or discontinue the facility with or without notice to you. The company shall not be liable to you or any third party should the company exercise its right to modify or discontinue the facility.

The facility is designed to accommodate a diversity of interests and opinions.

Rules of Behaviour

Rules of behaviour: you agree to the following terms and conditions:

You are prohibited from:

  • Posting, publishing, distributing, uploading, downloading, disseminating, transmitting or linking to other web sites that contain material which Is unlawful, defamatory, fraudulent, libellous, threatening, abusive, disruptive, sexually explicit, bigoted, harassing or obscene material;
  • Any act that would violate the privacy, publicity proprietary or other rights of any person or entity;
  • Any act that constitutes a criminal offence, exploit children, violate rights of others, or otherwise violate any applicable local, state, national, or international law.
  • Acts that encourage conduct that would harm's business interests, constitute.
  • Knowingly transmitting corrupted files, viruses, trojan horses, worms, time bombs or any other harmful contaminating, or destructive features including contests, pyramid schemes, chain letters, junk mail, spamming or flaming;
  • Advertising, promoting, marketing or soliciting orders for or offers to buy, sell, lease or license products, goods and facilities. Use of this site for advertising or promotion of a commercial product or facility without the express, written consent of the company is prohibited.
  • Uploading or reproducing any information protected by copyright without obtaining permission of the copyright owner. Only public domain files, and files in which the author has given you express consent to copy and redistribute online or otherwise, may be uploaded to this site, including any software files or libraries.
  • Harvesting, aggregating, mining, copying or otherwise collecting information about others, including but not limited to names, email addresses, passwords, telephone numbers, usage information without their consent.
  • Stalking or harassing others. You are further prohibited from creating a user id to creating a false identity for the purpose of misleading others of your identity or to impersonate another person.
  • Attempting to gain unauthorized access to, tamper with, modify, or hack the facility.
  • Attempting to avoid or elude the transactional fee. LTD reserves the right to remove any participant, which in its sole judgment, violates these guidelines, without any refund of any fees. You may not violate any applicable law or regulation of any relevant jurisdiction.

Vehicle Insurance.

Carriers (both private individual and commercial) should be aware that certain vehicle insurance policies may have exclusions, some of which may relate to services the Carrier might undertake as a result of agreeing to deliver items for reward.

Professional delivery drivers, like couriers and hauliers, may use the site to locate goods and deliver them to a destination in the UK. Private motorists may use the site in a similar capacity. In any journey by road, it is the member's sole responsibility to ensure he / she is covered by the appropriate and correct level of insurance. In the case of professional Carriers' appropriate hire and reward clauses must exist, pertinent to those operating in the course of a trade or business.

Private individuals choosing to use this site as a Carrier, are to do so in a not-for-profit capacity. Any contribution agreed between the parties, for a delivery, is solely towards the Carrier's running / fuel costs for that agreed journey, and vehicles must not be adapted to carry more than eight passengers (including the driver). We recommend individuals contact their insurance company to confirm details before undertaking a job.

In the event that an individual wishes to become a professional courier, or intends to use in the course of their trade or business, they should ensure they have adequate hire and reward insurance to cover their journeys.

Stuff2Send accepts no responsibility for any vehicle insurance-related issues incurred by any member or Carrier.


The Company may terminate your account if it believes, in its sole discretion, that you have violated any of the rules of behaviour. The Company may also immediately terminate your membership and right to use the facility if:

  • You breach this agreement
  • The Company is unable to verify or authenticate any information you provide to the Company
  • Such information is inaccurate,
  • You refuse to undertake a CRB check at our expense.
  • The Company decides, in its sole discretion, that you have abandoned your account or
  • The Company decides, in its sole discretion, to discontinue offering the facility.
  • The Company shall not be liable to you or any third party for termination of the facility. You may terminate the facility with or without cause at any time. Should you object to any terms and conditions of this agreement or any subsequent modifications hereto, or if you become dissatisfied with the facility in any way, your sole recourse is to immediately discontinue use of the facility


All rights, including copyright and design rights in this website are owned by or licensed to the Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is expressly prohibited without our prior written consent. You may not modify, distribute or re-post anything on this website for any purpose without our prior written consent.


Because we cannot fully verify everything contained in or referred to on this website, to the extent permitted by law, the Company disclaims all warranties, express or implied, as to the accuracy or completeness of the information contained in any of the materials on or referred to on this website, whether viewed on this website or at any time after download. The Company shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on or referred to in this website.

If you become aware that anything contained on this website is inaccurate or unfairly represented, then please tell us by clicking here.

Computer Damage makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any of the websites accessible through it ("Links") won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use this website and any Links and to screen out anything that may be harmful to it by using anti-virus software or other suitable means. shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website or any Link.


You are responsible for maintaining the confidentiality of your password and account details. shall not be liable to any person for any loss or damage that may arise as a result of any failure by you to protect your password or account details.


We have placed Links on this website we think may be of interest to you, based on the content of our own website. We do not vet these Links and do not have any control over their content. does not accept any liability in respect of the use of any Link.

Exclusion of Liability

We will not be liable to you or any third party for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, howsoever caused (whether arising out of any negligence or breach of these terms and conditions or otherwise).

We will not be liable to you or any third party for any failure to perform our obligations under these terms and conditions for reasons that are beyond our reasonable control.

In no event shall the Company, its licensors or suppliers be liable to you or any third party for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the facility, and/or any graphics or other content, including but not limited to, damages for loss of profits, however caused on any theory of liability (including negligence) even if the company has been advised of the possibility of such damages. Further the company shall have no liability to you or other third parties for any third party content uploaded onto or downloaded from the facility. You specifically acknowledge and agree that the Company will not be liable for the conduct, advice or statement of other members, advertiser or third parties.

Our aggregate liability to you or any third party (if any) will not under any circumstances (whether caused by our negligence or otherwise) exceed the £10.

Any exclusion of liability set out in these terms and conditions shall not apply to any damage arising from death or personal injury caused by our negligence or fraud. If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.


You agree to indemnify and hold the company, its parents, subsidiaries, officers and employees, harmless from any claims and expenses, including reasonable attorney's fees, related to:

  • Your use of the facility, including any content provided under your account;
  • Any breach of agreement, including any abusive or unlawful behaviour on the part of you or your dependents; or
  • Breach of any warranty or representation.


We reserve the right to amend these terms and conditions from time to time and you should therefore review them as often as possible and in any event, immediately before each time you accept or make an offer.


Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent they are applicable.

Rights of Third Parties

Nothing in these terms and conditions is intended to confer on any person any right to enforce any term in them which that person would not have had but for the Contracts (Rights of Third Parties) Act 1999.


This website, its content and any contract brought into being as a result of your usage of this website are governed by and shall be construed in accordance with the laws of England. You agree to submit to the exclusive jurisdiction of the English courts.

Member representations, warranties and acknowledgment

You warrant that all material that you submit for publication or posting on this site will not violate or infringe any copyright, trademark, patent, statutory, common law or proprietary rights of others, or contain anything obscene or libellous. You grant the company a non-exclusive, irrevocable, right to copy, display, sublicense, transmit, and create derivative works to, the information or materials you have published or posted on, or distributed through the facility. The company reserves the right, in its sole discretion, but is under no obligation, to refuse to post, delete or edit information that you submit or enter onto this site, including but not limited to electronic message boards, databases, and software libraries. You agree that you will not hold, nor seek to hold, the Company liable for the loss of data or the misappropriation or infringement of any intellectual property right (including but limited to any copyright or moral right) to which you claim ownership.

You acknowledge and agree that neither the Company nor its third party facility providers endorse the content of any member and is not responsible or liable for any content, even though it could be unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable, or that it infringes or may infringe the intellectual property or other rights of another. You acknowledge that the Company and its third party facility providers do not pre-screen content, but that the Company and its designees will have the right (but not the obligation) in their sole discretion to refuse, edit, move or remove any content that is publicly available via the facility. The Company does not control the content posted via the facility and, as such, does not guarantee the accuracy, integrity or quality of such content. You understand that by using the facility, you may be exposed to content that is offensive, indecent or objectionable. Under no circumstances will the Company be liable in any way for any content, including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via the facility.

Any links included within the facility may permit you to leave the web site. You acknowledge that these linked sites are not under the control of and shall not be responsible for the contents of any linked site or any link contained in a linked site. All such sites shall be subject to the policies and procedures of the owner of such site. The Company is not responsible and shall have no liability for webcasting, or any other form of transmission received from any linked site.

If ordering merchandise and/or facilities from anyone other than the Company, through any commercial facility accessible via the Company, all transaction terms including but not limited to purchase terms, payment terms, warranties, guarantees, maintenance, and delivery, are solely between you and the seller of the merchandise or facilities. You are solely responsible for fulfilling any contractual/e-commerce or other obligations you assume using the facility. The Company makes no warranties or representations whatsoever with regard to any goods or facilities provided by the seller of the merchandise or facilities and shall not be liable for the costs or damages arising, either directly or indirectly, from the products or facilities or from the actions or inactions of the seller.

You acknowledge that the Company has the right to archive or delete any of your items or offers on's facility which are older than 6 months.

You acknowledge that the Company does not represent or warrant the facility will be uninterrupted or error-free, or that defects will be corrected.

You acknowledge and agree that the Company shall retain all title, copyright and other proprietary rights in its software and all aspects of the facility. You shall not acquire any rights, express or implied, in the facility, other than those specified in this agreement.

No representation or warranties

Your use of the facility is entirely at your own risk. The facility is provided on an "as is, as available" basis. No warranties, express or implied, including but not limited to those of merchantability, non-infringement, or fitness for a particular purpose, are made with respect to or any information or software therein. makes no warranty that the facilities and/or any graphics or other content you download from the facility will meet your requirements, or that the facility will be uninterrupted, timely, secure, or error free; nor does, its licensors or suppliers make any warranty as to the results that may be obtained from the use of the facility or as to the accuracy or reliability of any information obtained through the facility or that defects in the facility will be corrected. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Entire agreement general terms.

This agreement is governed in all respects by English law and the courts of England shall have jurisdiction. If any provision of this agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The Company's failure to act with respect to a breach by you does not waive the Company's right to act with respect to subsequent or similar breaches. You may not assign or transfer this agreement or any rights hereunder, and any attempt to the contrary is void. This agreement shall inure to the benefit of and be binding upon each party's successors and assigns. The Company shall not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond the Company's reasonable control. Any notice required or permitted to be given to you under this agreement shall be delivered by electronic mail to the email address provided by you during registration. This agreement constitutes the complete and exclusive understanding and agreement of the parties relating to the subject matter hereof and supersedes all prior understandings, proposals, agreements, negotiations, and discussions between the parties, whether written or oral.

Privacy Policy

Your privacy on the Internet is of the utmost importance to us. Because we gather certain types of information about the users of the site, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.

Information the Company Gathers and Tracks

The company gathers two types of information about users: data that users provide through optional, voluntary registration; and data the company gathers through tracking information derived mainly by tallying page views and journey plan posts throughout the Stuff2Send Network. Such information enables us to better tailor our features and content to users' needs and to help our clients better understand the demographics of our members.

The company currently gathers user information in the following processes:

Optional Registration

The site offers free, voluntary registration to users. By registering, users can enter items / offers, post new items/ offers and reply to existing items / offers; they can take advantage of personalization (the ability to search according to a certain criteria); and they have the ability to edit existing items / offers.

During registration the user is required to supply information including their name, an email address and telephone number. Users may also be asked optional questions.


Occasionally, the company conducts user surveys to better understand the needs of our audience in order to improve our features. We sometimes share the aggregated demographic information in these surveys with our partners. We never share any information about specific individuals with any third party without user's express consent.

Usage Tracking

The site tracks user traffic patterns throughout its Network. This information may be used to help personalise the site facility or target advertising. The company also breaks down overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser).


A cookie is a small data file that certain Web sites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. The site uses cookies to allow automatic logins and to track user traffic patterns (as described above).

When you register, the site uses a cookie to store a unique, random user ID.

You can refuse cookies by turning them off in your browser. However YOU NEED TO HAVE YOUR COOKIES TURNED ON TO USE THE facility.

Use of the Information

The company uses any information given by our users to enhance their experience, whether to provide interactive or personalized elements on the Network or to better prepare future features based on the interests of our users.

The company uses your email information to provide more journey matching features. At a user's request we will send out emails notifying the user of replies to specific items / offers. We also provide the option for the user to allow other users to respond to postings directly via their email. Finally, for users who create groups, we can provide many management tools that the user can opt to receive via email. The company may also send the user email notifications of specific changes to our facility. The company never shares individual email addresses, telephone numbers or postcodes with any third parties, including advertisers or partners, without prior consent from our users.

If during registration a Sender / member opts to be contacted by telephone then their telephone number will be viewable by Carriermembers of the scheme. Carriers acknowledge that their telephone numbers will always be viewable to anyone to whom they have made an offer, via their Carrier profile.

The company creates aggregate reports on user demographics and traffic patterns for clients and partners. This allows our clients to advertise more effectively, and allows our users to receive information that is pertinent to their needs.

Sharing of the Information

The company uses the above-described information to tailor our content to suit your needs and to help our clients better understand our audience's demographics. This is essential to keeping our online facility free. We do not share individually identifiable information about specific users with any third party without prior consent from the user. The company does not control the practices of our members or users. If you have questions about how one of our members or users, your administrator, uses information about you please contact them directly (the company will divulge information only as necessary to comply with UK law.)

Correct/Update Policy

The company offers users the ability to correct or change the information collected during registration process (see above). The instructions for doing this can be found by clicking on the My Details link. Users may change this information at any time and as often as necessary. Users may also delete their account at any time by contacting Users who are experiencing problems or who have any questions can contact us at


The site does not intend to be a facility of any sort, merely a method by which individuals may initiate contact with each other.

Users of the site are advised that no checks whatsoever are made against anyone joining the facility either offering items or making or accepting offers for items. Individuals should, therefore, exercise caution and satisfy themselves that the person or persons that they are travelling with are suitable. ltd takes no responsibility for any personal or financial consequences, which result from the use of this site.

Please note that links to websites created and/or maintained by organisations other than Ltd are provided as part of the facility we offer. However, Ltd cannot accept any liability for their accuracy or content and does not necessarily endorse the views expressed within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Last Update: January 7th, 2010