General FAQs

Q. What exactly is Stuff2Send.com?

Stuff2Send.com puts people who need items delivered in touch with those willing to deliver that item.

Read more on our About page.

Q. How does it work?

It's simple... read about how it works here.

Q. Is Stuff2Send a delivery service?

No. Stuff2Send connects people with items to send (we call them Senders) with people willing to deliver that item (they're called Carriers). We facilitate the timely exchange of information and communications to achieve the best result for both parties. We are not a delivery service and are not involved in any final arrangements between the parties during a transaction. See terms and conditions.

Q. Why would I send things using Stuff2Send.com?

Please click here to read the benefits of using Stuff2Send.

Q. Why would I carry things using Stuff2Send.com?

Please click here to read the benefits of using Stuff2Send.

Q. Does it really help the environment?

Absolutely. Stuff2Send makes better use of journeys already happening. Think of the journey saved going into town to the post office. Think of the van that is now no longer needed to go and drop off that item, reducing traffic on roads, CO2, and helping our environment.

Q. Who can join Stuff2Send.com?

Anyone.

Q. What does it cost?

It's free to become a Sender or Carrier

Q. How far ahead can I offer items to carry?

As far as you want really. You can upload urgent items, e.g. for today or tomorrow, as well as items for days, weeks or even months ahead.

Q. What items can I upload?

Anything - it could be a parcel, a student move, something sold at an online auction, a complete house move, garden rubbish, boxes, crates…….even yourself. As we grow and get more Carriers onboard, this list will just grow even wider.

And on big items that you feel you can't sell with online auctions because it's "pick up only", well now you can.

Q. Can I be both a Sender and a Carrier?

Yes, it's the most popular membership option. Just join as a Carrier and you'll automatically be able to 'Send' as well.

Q. I can't seem to get a Carrier to take my item.

We're growing so there may be some stuff that we haven't quite got a Carrier for just yet. So contact us and we'll go and try to find one for you.

Q. Is Stuff2Send on YouTube, Twitter or Facebook?

Of course! You can watch us on YouTube, follow us on Twitter or friend us on Facebook using the links at the bottom of this page.

Sending Stuff

Q. Why can I trust Carriers to deliver my packages?

Read here why you can trust Carriers on Stuff2Send.com.

Q. How do I upload an item?

Input the pick-up and delivery postcodes on the homepage and go…fill out the details and submit. Note, if you are not a member then at this point you will need to register as a member (which is free) in order to complete the process.

Q. Do I need to put in a price?

No, but if you want to, mention it in the Item Description box.

Q. Explain the offers from businesses only option

This option restricts your item so only Carriers who are businesses (as opposed to individuals) can make offers.

Q. Explain the difference in offers from businesses and individuals

Offers from businesses are for a business service. Offers from individuals are solely a not-for-profit contribution to their fuel costs. Please see our Terms and Conditions.

Q. How do I manage the items I have uploaded?

When you log in to Stuff2Send, you're automatically taken to your user dashboard. This dashboard allows you to quickly and easily see items you've uploaded, items that are being bid on and more.

Q. How do I view the offers?

When you login, you'll immediately be taken to the dashboard highlighting all your Stuff2Send activity. Click 'Open for Offers' and find the item you're looking for. Click 'item details' for a listing of all offers.

Q. Can I amend an item or cancel it?

Yes. Go to your dashboard and click 'Open for Offers' and look for the item you want to edit/cancel.

Q. What do I do once I've accepted an offer?

Once you accept an offer, you'll receive an email with the Carriers contact information. Use this information to facilitate final details of the delivery. If you have trouble contacting your chosen Carrier, let us know and we'll be happy to help.

How can a Carrier prove he/she delivered an item?

• Use our pick-up and delivery forms to get signatures as proof.
• Ask the Carrier or recipient to text or call you when they've delivered the item. Make sure you keep each other's mobile numbers.
• Get the person at the delivery end to ensure both parties sign the forms, or to confirm the item has been delivered by text, email or calling you.
• See our Advice section for other suggestions.

Q. What do I do if something goes wrong?

• Contact your Carrier immediately.
• Ascertain exactly what the problem is – item not delivered / broken / what?
• If any payments have not been made, consider holding until the situation is resolved.
• Any problems contacting your Carrier, contact us immediately and we will try to help you resolve your problem.

Q. Who is liable for my item?

It is for the Sender to agree with the Carrier who is liable for the item and it is advisable to confirm that the item to be carried is adequately insured.

Carrying Stuff

Q. Can I make money by using Stuff2Send.com?

Yes, easily. If you plan on driving somewhere, why not deliver something along the way? At the very least, you'll end up with some money to put toward your fuel costs. The more things you take along with you and drop off along your journeys, the more money you'll make.

Q. How do I find items to carry?

Find out here.

Q. Will I receive automatic email notifications about items in my area that need delivered?

Yes! You'll receive email notifications when new items are uploaded and when delivery dates are close for items in your area.

Q. How do I sign up for these automatic notifications?

To receive automatic email notifications you want to ensure your account settings indicate what towns you are able to deliver in. To update these settings, login and select 'Account Settings' in the top right of the page. From there, select 'Towns I Cover' and update your settings. The more towns you are able to cover, the more automatic notifications you'll receive.

Q. I don't want so many automatic email notifications about deliveries...how do I turn them off?

You can adjust the frequency with which you receive automatic Stuff2Send emails. Once logged in, visit 'My Account' and then 'Auto Email Subscriptions'.

Q. How do I make an offer?

From the Item Detail page, you can make an online offer.

Q. I can't see any guide price.

If the sender has an idea of a guide price, it will be in the Item Description box.

Q. I can't see any guide price.

If the Sender has an idea of a guide price, it will be in the Item Description box.

Q. Can I amend my offer?

Yes, you can amend or cancel your offer at any time through your dashboard. From here, click 'Pending' and find the item whose offer you want to amend.

Q. How do I see all my offers/bids and their status?

When you login to Stuff2Send, you're automatically taken to your dashboard. This is a holistic view just for you that highlights all your Stuff2Send activity including offers and their status.

Q. What about payments for the delivery?

All payments for your delivery service are between you and the Sender to negotiate. Ensure you tick all the payment types you accept when you join.

It's understandable that some Senders might have reservations about 100% payment up-front, and may want to consider other payment methods (e.g. half on pick up / half on delivery). It's up to you, but the more flexible and pragmatic you are, the more jobs you'll likely get and better rating.

Q. What about vehicle insurance?

Carriers (both private individual and commercial) should be aware that certain vehicle insurance policies may have exclusions, some of which may relate to services the Carrier might undertake as a result of agreeing to deliver items for reward.

Individual drivers are recommended to check with their own insurance company prior to delivering anything.

Carrier members should satisfy themselves that their vehicle insurance policy has the appropriate and correct level of cover for Carriers to carry and deliver items for reward.

Read more about this in our Terms and Conditions >>

Q. What happens if my offer is accepted?

If your offer is accepted, you'll receive an automatic email notification with instructions on next steps and how to facilitate the final few details of delivery with the Sender.

Q. What percentage of my bid is payable to Stuff2Send?

When you secure delivery of an item, you are automatically charged a 10% fee. Read the next FAQ for more information about how this works.

Q. How does this process work?

It's very simple. When you secure delivery of an item, you'll be charged 10% of the agreed upon delivery fee. A list of outstanding payments is available in the 'My Account' page. You'll have 30 days to pay from inception of the charge. If we haven't received payment from you within that period, we'll be contacting you.

Q. What else do I need to be aware of?

As a Carrier, you should accept liability for the item whilst it is in your possession, between pick-up and delivery. By taking the item at pick-up, you accept this liability.

Professional delivery drivers, like couriers and hauliers, may use the site to locate goods and deliver them to a destination in the UK. Private motorists may use the site in a similar capacity.

In any journey by road, it is the driver's responsibility to ensure he / she is covered by the correct insurance. In the case of professional drivers appropriate hire and reward clauses will apply, pertinent to those operating in the course of a trade or business.

Private individuals choosing to use this site as a Carrier, are to do so in a not-for-profit capacity. Any contribution agreed between the parties, for a delivery, is solely towards the Carrier's running / fuel costs for that agreed journey, and vehicles must seat eight passengers or less.

Miscellaneous

Q. How do I amend my details?

Once logged in click 'My Account' or 'My Profile' from the top right of the page.

Q. How does rating work?

Once a job is done, Senders and Carriers rate one another. Simply go to My Account and click on Item Delivered button and then this will allow you to complete the rating. Please help everyone out by rating after every job.

Q. Messages

Messages about key information will be sent to your My Account / My Messages (such as for new offers made, when your offer is accepted etc). Where appropriate, notification will also be sent to your email address to prompt you to log-in.

Q. How can I contact you?

You can contact us here.

Tips

How to improve your ratings

Both Senders and Carriers are able to rate the performance of each other on various criteria, such as price, reliability and service as well as whether they would recommend the Carrier/Sender to another user. This information is compiled and used to calculate a users 'rating'. To improve your 'rating' it's important you consider each of the marketing criteria and try and offer as good a service as possible.

Suggested detail both parties should agree before they meet

• Final price.
• How payment is going to be made and when.
• Estimated Item worth (for insurance).
• Pick up details – postcode and address, who will be there, date and time.
• Delivery details – postcode and address, who will be there, date and time (and alternative arrangements if there is not due to be anyone present)
• Contact details for Sender, Carrier and person at delivery end.
• Any help required loading the item.
• Liability for item and insurance.

Sending items

Give a realistic time for offers to be made so you get more choice.

Discuss with Carriers before accepting an offer.

On the day

Ensure you have each other's contact email and mobile number (and that of the person at the delivery location). We suggest you use our proof of pick-up and delivery forms.

Some tips on payment

Carriers – ensure your profile is up-to-date with as many payments you accept.

Senders - look at a Carriers profile to see what payments they accept and discuss with them before you accept an offer.